Our system uses four specialised AI agents working together. First, the Document Reader Agent extracts key information from your care plan. Then, the Compliance Auditor Agent compares this against CQC 'Good' standards. The Excellence Strategist Agent identifies opportunities to achieve 'Outstanding' ratings. Finally, the Report Compiler Agent creates a comprehensive report with actionable recommendations. The entire process takes just minutes.

We cover all five CQC Key Lines of Enquiry (KLOE): Safe, Effective, Caring, Responsive, and Well-Led. Our AI is trained on the latest CQC guidance and understands the specific requirements for each domain. Each audit provides a score for all five areas, helping you identify where you excel and where there's room for improvement.

Absolutely. We take data security extremely seriously. Your uploaded care plans are processed immediately and then deleted - we never store personal resident data. Only anonymised audit reports are retained, and these are encrypted at rest. We're fully GDPR compliant, and your data never leaves UK jurisdiction. See our Privacy Policy for full details.

Yes! Every new account starts with 3 free audits - no credit card required. This gives you the opportunity to experience the full power of Agent Outstanding with real care plans from your home. When you're ready for unlimited audits, you can upgrade to our Pro plan.

Typically, an audit takes between 2-5 minutes depending on the length and complexity of the care plan. Compare this to the 3-4 hours a manual audit might take, and you can see how Agent Outstanding helps you save significant time while maintaining thoroughness.

We accept PDF, DOCX (Word documents), and images (PNG, JPG, JPEG). If your care plan is in a different format, you can export it to one of these formats or take clear photographs of the pages - our OCR technology will extract the text automatically.

Agent Outstanding is designed to be intuitive and easy to use without training. However, if you'd like a walkthrough or have specific questions, our support team is happy to help. Annual subscribers also receive priority support and access to our dedicated account managers.

After using your 3 free audits, you can upgrade to our Pro plan for unlimited audits. You'll still have access to view and download all your previous reports - nothing is deleted. You can choose between monthly (£149/month) or annual (£1,450/year - save 19%) billing.

Each care home requires its own account for compliance tracking purposes. This ensures audit reports and compliance scores are correctly attributed. If you manage multiple homes, please contact us to discuss group pricing options.

No. Agent Outstanding is a compliance support tool that helps you prepare for CQC inspections by identifying areas of improvement in your care plans. It's designed to complement your existing compliance processes, not replace them. The insights and action plans generated can help you strengthen your documentation ahead of inspections.